Background
Methods
Ethics
Participants
Participant recruitment
Data collection, storage and management
Interview guide development
Data analysis
Descriptive statistics
Demographic Question | Number of Participants n(%) | |
---|---|---|
Sex | Female | 15(83.3%) |
Male | 3(16.67%) | |
Gender | Woman | 15(83.3%) |
Man | 3(16.67%) | |
Age Group | 18–34 | 3(16.67%) |
35–49 | 6(33.3%) | |
50–64 | 6(33.3%) | |
65–84 | 3(16.67%) | |
85 + | 0(0.0%) | |
Birth Place | Canada | 15(83.3%) |
Philippines, Zimbabwe, Germany | 3(16.67%) | |
Languages Spoken | English | 18(100.0%) |
French | 2(11.1%) | |
Tagalog, Cantonese, Shona | 3(16.67%) | |
Racial Identity | African/Black, Middle Eastern | 2(11.1%) |
Caucasian/White | 15(83.3%) | |
Southeast Asian, Chinese | 2(11.1%) | |
Roles in LTC | Family caregivers, spouses | 5(27.8%) |
Family physicians | 4(22.2%) | |
Nurses (RNs, LPNs) and Healthcare Aides | 5(27.8%) | |
Executive Medical Directors, Quality Practice Leads | 2(11.1%) | |
Other Allied Healthcare Workers (OT, RT, Spiritual Care Practitioner) | 5(27.8%) | |
Number of years in role | 0–5 | 5(27.8%) |
6–10 | 5(27.8%) | |
11–15 | 0(0.0%) | |
16 + | 8(44.4%) |
Framework analysis
Results
Participant information
Organization of Findings
COM-B | TDF Domain | Codes | Barrier or Facilitator | |
---|---|---|---|---|
Capability | Psychological | Knowledge | Healthcare provider familiarity with agitation diagnostic tools affects comfort or competence with using tools | Barrier |
Difficulties among healthcare providers in understanding how agitation diagnostic tests works | Barrier | |||
Lack of available diagnostic tests for agitation and/or aggression | Barrier | |||
Residents are unique and agitation is especially unpredictable and fluctuates over time | Barrier | |||
Diagnostic practices overlook hypoactive behaviours | Barrier | |||
No formal criterion for agitation are used | Barrier | |||
Use of Diagnostic test to diagnose agitation (E.g. RAI) | Facilitator | |||
Providing adequate training for healthcare providers to use agitation screening tools | Facilitator | |||
When to involve geriatric medicine or geriatric psychiatry (e.g. on a referral basis) | Facilitator | |||
Diagnosis for agitation and/or aggression is made during the process of the dementia diagnosis | Facilitator | |||
Documenting and recording agitation events in many places | Facilitator | |||
Reviewing experiences of all care team members working with the resident to create a diagnosis of agitation and/or aggression | Facilitator | |||
Cognitive and Interpersonal skills | Healthcare provider familiarity with agitation diagnostic tools affects comfort or competence with using tools | Barrier | ||
Difficulties among healthcare providers in understanding how agitation diagnostic tests works | Barrier | |||
Drawbacks of using tools to diagnose agitation (e.g. time consuming, healthcare provider availability, oversimplifying behaviours) | Barrier | |||
Residents are unique and agitation is especially unpredictable and fluctuates over time | Barrier | |||
No formal criterion for agitation are used | Barrier | |||
Diagnostic practices overlook hypoactive behaviours | Barrier | |||
Providing adequate training for healthcare providers to use agitation screening tools | Facilitator | |||
Counting number of aggressive or agitated incidents to diagnose agitation | Facilitator | |||
When to involve geriatric medicine or geriatric psychiatry (e.g. on a referral basis) | Facilitator | |||
Documenting and recording agitation events in many places | Facilitator | |||
Diagnosis for agitation and/or aggression is made during the process of the dementia diagnosis | Facilitator | |||
Memory, Attention and Decision Making Processes | Administering diagnostic tests may prove difficult because they are not adapted for persons with cognitive impairment | Barrier | ||
Behavioural Regulation | Diagnostic practices overlook hypoactive behaviours | Barrier | ||
Residents are unique and agitation is especially unpredictable and fluctuates over time | Barrier | |||
Physical | Physical Skills | - | - | |
Opportunity | Social | Social influences | Unclear awareness or availability of geriatric medicine or geriatric psychiatry services | Barrier |
Physical | Environmental Context and Resources | Drawbacks of using tools to diagnose agitation (e.g. time consuming, healthcare provider availability, oversimplifying behaviours) | Barrier | |
Diagnosis of cognitive issues takes a long time, which delays diagnosis of agitation and/or aggression | Barrier | |||
Lack of available diagnostic tests for agitation and/or aggression | Barrier | |||
Unclear awareness or availability of geriatric medicine or geriatric psychiatry services | Barrier | |||
Motivation | Reflective | Social/Professional Role and Identity | Less referrals needed in LTC centres where physicians are more actively involved in care | Facilitator |
Healthcare provider familiarity with agitation diagnostic tools affects comfort or competence with using tools | Barrier | |||
Drawbacks of using tools to diagnose agitation (e.g. time consuming, healthcare provider availability, oversimplifying behaviours) | Barrier | |||
Specialized care teams helped with diagnoses | Facilitator | |||
Providing adequate training for healthcare providers to use agitation screening tools | Facilitator | |||
When to involve geriatric medicine or geriatric psychiatry (e.g. on a referral basis) | Facilitator | |||
Less referrals needed in LTC centres where physicians are more actively involved in care | Facilitator | |||
Diagnosis is made by a physician | Facilitator | |||
Unclear awareness or availability of geriatric medicine or geriatric psychiatry services | Barrier | |||
Reviewing experiences of all care team members working with the resident to create a diagnosis of agitation and/or aggression | Facilitator | |||
Beliefs about capabilities | Easy to administer agitation tools across different healthcare providers and produce easy-to-understand results | Facilitator | ||
Advantages to using a diagnostic test (e.g. being able to compare agitation between residents, objective measures) | Facilitator | |||
Drawbacks to tools to monitor agitation symptoms (e.g. not informative enough) | Barrier | |||
Preference among healthcare providers for screening tools | Facilitator | |||
Optimism | Easy to administer agitation tools across different healthcare providers and produce easy-to-understand results | Facilitator | ||
Beliefs about Consequences | Drawbacks to tools to monitor agitation symptoms (e.g. not informative enough) | Barrier | ||
Intentions | Use of tools for diagnosing agitation and/or aggression symptoms (e.g. DSM-Ts, daily behavioural mapping, RAI assessment etc.) | Facilitator | ||
Use of Diagnostic test to diagnose agitation (E.g. RAI) | Facilitator | |||
Counting number of aggressive or agitated incidents to diagnose agitation | Facilitator | |||
Goals | Use of tools for diagnosing agitation and/or aggression symptoms (e.g. DSM-Ts, daily behavioural mapping, RAI assessment etc.) | Facilitator | ||
Use of Diagnostic test to diagnose agitation (E.g. RAI) | Facilitator | |||
Documenting and recording agitation events in many places | Facilitator | |||
Counting number of aggressive or agitated incidents to diagnose agitation | Facilitator | |||
Automatic | Reinforcement | Specialized care teams helped with diagnoses | Facilitator | |
Drawbacks to tools to monitor agitation symptoms (e.g. not informative enough) | Barrier | |||
Unclear awareness or availability of geriatric medicine or geriatric psychiatry services | Barrier | |||
Diagnosis for agitation and/or aggression is made during the process of the dementia diagnosis | Facilitator | |||
The high volume of assessments for other behavioural issues is part of the assessment for agitation | Facilitator | |||
Documenting and recording agitation events in many places | Facilitator | |||
Reviewing experiences of all care team members working with the resident to create a diagnosis of agitation and/or aggression | Facilitator | |||
Emotion | Diagnostic practices overlook hypoactive behaviours | Barrier | ||
Residents are unique and agitation is especially unpredictable and fluctuates over time | Barrier | |||
Residents' lack of awareness or expression | Barrier |
COM-B | TDF Domain | Codes | Barrier or Facilitator | |
---|---|---|---|---|
Capability | Psychological | Knowledge | Constantly changing directives in LTC facilities for agitation and/or aggression | Barrier |
Lack of directives in LTC facilities for agitation or aggression | Barrier | |||
Lack of Communication (Between staff and between staff/caregivers) | Barrier | |||
Lack of competency of staff to deliver care | Barrier | |||
Lack of Coordination of Care among team members in LTC | Barrier | |||
Lack of Education among friend and/or family caregivers for caring for agitation among people with dementia | Barrier | |||
Lack of attention to hypoactive behaviours | Barrier | |||
Lack of training for healthcare providers caring for agitation or aggression among people with dementia | Barrier | |||
Inconsistent training for health care providers caring for people with dementia with agitation | Barrier | |||
Changing language around agitated and aggressive behaviours to be more patient-centred | Facilitator | |||
Healthcare providers need to be able to self-regulate when providing care to aggressive residents | Facilitator | |||
Adequate training is provided to increase competency and expertise among LTC staff | Facilitator | |||
Education of friend and family caregivers enables better agitation and/or aggression care among people with dementia in LTC | Facilitator | |||
Education among healthcare providers for management approaches for agitation and/or aggression enables better care | Facilitator | |||
Staff from different cultural backgrounds respond differently to agitation | Barrier | |||
Different healthcare providers perceive planning of care to be specific to their professional roles | Barrier | |||
Ensuring that the follow-up of agitated symptoms is integrated into care practices | Facilitator | |||
Cognitive and Interpersonal skills | Lack of competency among staff to deliver care | Barrier | ||
Lack of Coordination of Care among team members in LTC | Barrier | |||
Lack of Education among friend and/or family caregivers for caring for agitation among people with dementia | Barrier | |||
Staff only have personal background knowledge as their training, with no extra education from long-term care | Barrier | |||
Lack of attention to hypoactive behaviours | Barrier | |||
Lack of training for healthcare providers caring for agitation or aggression among people with dementia | Barrier | |||
Inconsistent training for health care providers caring for people with dementia with agitation | Barrier | |||
Too many staff members handling a patient resulting in agitation | Barrier | |||
Healthcare providers need to be able to self-regulate when providing care to aggressive residents | Facilitator | |||
Adequate training is provided to increase competency and expertise among LTC staff | Facilitator | |||
Education of friend and family caregivers enables better agitation and/or aggression care among people with dementia in LTC | Facilitator | |||
Education among healthcare providers for management approaches for agitation and/or aggression enables better care | Facilitator | |||
Confidence in Care Plan | Facilitator | |||
Checklist of precipitants to consider (e.g. basic needs: food, drink, pain, medication, etc.) | Facilitator | |||
Different healthcare providers perceive planning of care to be specific to their professional roles | Barrier | |||
Staff from different cultural backgrounds respond differently to agitation | Barrier | |||
Memory, Attention and Decision Making Processes | Decline in mental status or increased dementia impeding care for agitation | Barrier | ||
Resident personal qualities as barrier to care | Barrier | |||
Residents having difficulty communicating needs | Barrier | |||
It is important to look for triggers, contributing causes, and unmet needs that lead to agitation and/or aggression | Barrier | |||
Residents respond better to some staff members and disciplines than others (e.g. rec therapy) | Facilitator | |||
Behavioural Regulation | Lack of attention to hypoactive behaviours | Barrier | ||
Difficulties among LTC staff to understand the residents’ needs (e.g. likes, dislikes) | Barrier | |||
Resident personal qualities as barrier to care | Barrier | |||
Healthcare providers are not communicating care practices with residents | Barrier | |||
Appropriate Use of Antipsychotics as helpful for pharmacological use guidelines | Facilitator | |||
Having a checklist of precipitants to consider (e.g. basic needs: food, drink, pain, medication, etc.) aids in management plans | Facilitator | |||
Care plans for all interventions need to be tailored and patient-centred | Facilitatorgivi | |||
Residents respond better to some staff members and disciplines than others (e.g. rec therapy) | Facilitator | |||
Physical | Physical Skills | - | - | |
Opportunity | Social | Social influences | Healthcare practitioners are not raising awareness of issues for fear of job (e.g. termination, etc.) | Barrier |
High staff turnover in LTC | Barrier | |||
There is a lack of personalized care plans and thus low confidence in care | Barrier | |||
Lack of attention to hypoactive behaviours | Barrier | |||
Inconsistent training for health care providers caring for people with dementia with agitation | Barrier | |||
Not enough time for health care providers to provide care | Barrier | |||
Certain staff members unable to carry out care due to personal characteristics | Barrier | |||
Hiring someone to carry out interventions or day to day affairs with resident | Facilitator | |||
Communication with staff is effective among persons involved with the care or planning of care in LTC | Facilitator | |||
Hiring recreational therapist privately for residents with agitation | Facilitator | |||
Having a checklist of precipitants to consider (e.g. basic needs: food, drink, pain, medication, etc.) aids in management plans | Facilitator | |||
Residents respond better to some staff members and disciplines than others (e.g. rec therapy) | Facilitator | |||
Staff from different cultural backgrounds respond differently to agitation | Barrier | |||
Physical | Environmental Context and Resources | Constantly changing directives in LTC facilities for agitation and/or aggression | Barrier | |
Lack of directives in LTC facilities for agitation or aggression | Barrier | |||
Cost of care barriers | Barrier | |||
Cultural Barriers to Care for Agitation among POC residents | Barrier | |||
Environmental Challenges (e.g. loud noises, unideal room configurations) | Barrier | |||
Lack of Communication (Between staff and between staff/caregivers) | Barrier | |||
Lack of communication between health facilities | Barrier | |||
Lack of Education among friend and/or family caregivers for caring for agitation among people with dementia | Barrier | |||
Healthcare practitioners are not raising awareness of issues for fear of job (e.g. termination, etc.) | Barrier | |||
High staff turnover in LTC | Barrier | |||
There is a lack of personalized care plans and thus low confidence in care | Barrier | |||
Inconsistent training for health care providers caring for people with dementia with agitation | Barrier | |||
Not enough time for health care providers to provide care | Barrier | |||
Reliance on caregiver as management strategy for agitation | Barrier | |||
Lack of available resources | Barrier | |||
Too many staff members handling a patient resulting in agitation | Barrier | |||
We can identify an unmet need, but there can be difficulty with solving it | Barrier | |||
Hiring someone to carry out interventions or day to day affairs with resident | Facilitator | |||
Environmental Benefits of the facility (e.g. supportive environment, personalized environment) | Facilitator | |||
Hiring recreational therapist privately for residents with agitation | Facilitator | |||
Having a checklist of precipitants to consider (e.g. basic needs: food, drink, pain, medication, etc.) aids in management plans | Facilitator | |||
Lack of Communication between LTC centres | Barrier | |||
Motivation | Reflective | Social/Professional Role and Identity | Lack of action among care workers | Barrier |
Caregivers may not always understand how agitation and/or aggression impacts patient care | Barrier | |||
Caregivers may under-report symptoms | Barrier | |||
Lack of Communication (Between staff and between staff/caregivers) | Barrier | |||
Lack of communication between health facilities | Barrier | |||
Lack of competency of staff to deliver care | Barrier | |||
Lack of Coordination of Care among team members in LTC | Barrier | |||
Too many staff members handling a patient resulting in agitation | Barrier | |||
Lack of Education among friend and/or family caregivers for caring for agitation among people with dementia | Barrier | |||
Staff only have personal background knowledge as their training, with no extra education from long-term care | Barrier | |||
Healthcare practitioners are not raising awareness of issues for fear of job (e.g. termination, etc.) | Barrier | |||
Lack of Inclusion of Needs and Values of family and residents | Barrier | |||
Reliance on caregiver as management strategy for agitation | Barrier | |||
Certain staff members unable to carry out care due to personal characteristics | Barrier | |||
Staffing issues | Barrier | |||
Using family members to help provide care | Facilitator | |||
Communication with staff is effective among persons involved with the care or planning of care in LTC | Facilitator | |||
Team members coordinate care between each other | Facilitator | |||
Interdisciplinary or entire team used to develop care plans | Facilitator | |||
LTC have committees or groups that help to provide the best evidence to inform care | Facilitator | |||
Education of friend and family caregivers enables better agitation and/or aggression care among people with dementia in LTC | Facilitator | |||
Personalized and interdisciplinary approaches to care improve confidence in care plans | Facilitator | |||
Not all LTC sites have access to necessary interdisciplinary team members | Barrier | |||
Staff from different cultural backgrounds respond differently to agitation | Barrier | |||
Different healthcare providers perceive planning of care to be specific to their professional roles | Barrier | |||
Lack of Communication between LTC centres | Barrier | |||
Beliefs about capabilities | Lack of action among care workers | Barrier | ||
Lack of competency of staff to deliver care | Barrier | |||
Lack of Coordination of Care among team members in LTC | Barrier | |||
Staff only have personal background knowledge as their training, with no extra education from long-term care | Barrier | |||
Lack of Inclusion of Needs and Values of family and residents | Barrier | |||
Inconsistent training for health care providers caring for people with dementia with agitation | Barrier | |||
Lack of training for healthcare providers caring for agitation or aggression among people with dementia | Barrier | |||
Using family members to help provide care | Facilitator | |||
Adequate training is provided to increase competency and expertise among LTC staff | Facilitator | |||
Education of friend and family caregivers enables better agitation and/or aggression care among people with dementia in LTC | Facilitator | |||
Education among healthcare providers for management approaches for agitation and/or aggression enables better care | Facilitator | |||
Confidence in Care Plan | Facilitator | |||
The focus of the care plan needs to align with goals of care for the resident | Facilitator | |||
Not all LTC sites have access to necessary interdisciplinary team members | Barrier | |||
Optimism | Confidence in Care Plan | Facilitator | ||
The focus of the care plan needs to align with goals of care for the resident | Facilitator | |||
Beliefs about Consequences | Lack of Inclusion of Needs and Values of family and residents | Barrier | ||
Too many staff members handling a patient resulting in agitation | Barrier | |||
Confidence in Care Plan | Facilitator | |||
Intentions | Caregivers may not always understand how agitation and/or aggression impacts patient care | Barrier | ||
Caregivers may under-report symptoms | Barrier | |||
Lack of attention to hypoactive behaviours | Barrier | |||
Lack of follow-up of patient agitation symptoms | Barrier | |||
Healthcare providers are not communicating care practices with residents | Barrier | |||
We can identify an unmet need, but there can be difficulty with solving it | Barrier | |||
Changing language around agitated and aggressive behaviours to be more patient-centred | Facilitator | |||
Hiring someone to carry out interventions or day to day affairs with resident | Facilitator | |||
Healthcare providers need to be able to self-regulate when providing care to aggressive residents | Facilitator | |||
Using family members to help provide care | Facilitator | |||
Team members coordinate care between each other | Facilitator | |||
Hiring recreational therapist privately for residents with agitation | Facilitator | |||
Personalized and interdisciplinary approaches to care improve confidence in care plans | Facilitator | |||
The focus of the care plan needs to align with goals of care for the resident | Facilitator | |||
Having a checklist of precipitants to consider (e.g. basic needs: food, drink, pain, medication, etc.) aids in management plans | Facilitator | |||
Care plans for all interventions need to be tailored and patient-centred | Facilitator | |||
Ensuring that the follow-up of agitated symptoms is integrated into care practices | Facilitator | |||
Goals | Caregivers may not always understand how agitation and/or aggression impacts patient care | Barrier | ||
Caregivers may under-report symptoms | Barrier | |||
Lack of follow-up of patient agitation symptoms | Barrier | |||
Healthcare providers are not communicating care practices with residents | Barrier | |||
Lack of communication between health facilities | Barrier | |||
We can identify an unmet need, but there can be difficulty with solving it | Barrier | |||
Changing language around agitated and aggressive behaviours to be more patient-centred | Facilitator | |||
Hiring someone to carry out interventions or day to day affairs with resident | Facilitator | |||
Using family members to help provide care | Facilitator | |||
Team members coordinate care between each other | Facilitator | |||
Interdisciplinary or entire team used to develop care plans | Facilitator | |||
Hiring recreational therapist privately for residents with agitation | Facilitator | |||
Confidence in Care Plan | Facilitator | |||
The focus of the care plan needs to align with goals of care for the resident | Facilitator | |||
Ensuring that the follow-up of agitated symptoms is integrated into care practices | Facilitator | |||
Care plans for all interventions need to be tailored and patient-centred | Facilitator | |||
Lack of Communication between LTC centres | Barrier | |||
Automatic | Reinforcement | Lack of Coordination of Care among team members in LTC | Barrier | |
Lack of follow-up of patient agitation symptoms | Barrier | |||
Communication with staff is effective among persons involved with the care or planning of care in LTC | Facilitator | |||
Team members coordinate care between each other | Facilitator | |||
Interdisciplinary or entire team used to develop care plans | Facilitator | |||
Personalized and interdisciplinary approaches to care improve confidence in care plans | Facilitator | |||
Care plans for all interventions need to be tailored and patient-centred | Facilitator | |||
Ensuring that the follow-up of agitated symptoms is integrated into care practices | Facilitator | |||
Emotion | Decline in mental status or increased dementia impeding care for agitation | Barrier | ||
Difficulties among LTC staff to understand the residents’ needs (e.g. likes, dislikes) | Barrier | |||
Resident personal qualities as barrier to care | Barrier | |||
Residents having difficulty communicating needs | Barrier | |||
It is important to look for triggers, contributing causes, and unmet needs that lead to agitation and/or aggression | Barrier | |||
Having a checklist of precipitants to consider (e.g. basic needs: food, drink, pain, medication, etc.) aids in management plans | Facilitator | |||
Residents respond better to some staff members and disciplines than others (e.g. rec therapy) | Facilitator |
COM-B | TDF Domain | Codes | Barrier or Facilitator | |
---|---|---|---|---|
Capability | Psychological | Knowledge | Interactions with disease, drugs and foods can be barriers to using medication (biological mechanisms) | Barrier |
Severity of agitation can be a barrier to the use of some medications | Barrier | |||
Lack of education among friend and family caregivers on drug approaches for agitation and aggression | Barrier | |||
Lack of non-pharmacological interventions available for agitation or aggression | Barrier | |||
Lack of training specifically for non-pharmacological treatment approaches among LTC staff | Barrier | |||
Needing to use trial and error to choose non-pharmacological approach | Barrier | |||
Gentle Persuasion Approach taught among staff | Facilitator | |||
Specifically assessing basic needs as first line non-pharmacological treatment | Facilitator | |||
Ensuring staff have the competence and training to administer non-pharmacological treatment approaches | Facilitator | |||
Non-pharmacological interventions are only administered by nursing staff, not physicians, thus barriers to use are not known by physicians | Barrier | |||
Best treatment approach is dependent on the person (drug vs. non-drug) | Facilitator | |||
Cognitive and Interpersonal skills | Agitation symptoms are too severe (e.g. safety concerns) limiting non-pharmacological interventions but permitting pharmacological interventions | Barrier/ Facilitator | ||
Lack of non-pharmacological interventions available for agitation or aggression | Barrier | |||
Lack of training specifically for non-pharmacological treatment approaches among LTC staff | Barrier | |||
Needing to use trial and error to choose non-pharmacological approach choose non-pharmacological approach | Barrier | |||
Gentle Persuasion Approach taught among staff | Facilitator | |||
Specifically assessing basic needs as first line non-pharmacological treatment | Facilitator | |||
Ensuring staff have the competence and training to administer non-pharmacological treatment approaches | Facilitator | |||
Treatment for agitation depends on the confidence and education of staff to administer non-pharmacological interventions | Facilitator | |||
Use of medication because it helps address agitated behaviours related to dementia | Facilitator | |||
Staff are afraid to use non-pharmacological interventions | Barrier | |||
IM administration route eases ability to administer medication | Facilitator | |||
Best treatment approach is dependent on the person (drug vs. non-drug) | Facilitator | |||
Memory, Attention and Decision Making Processes | Comorbid neuropsychiatric diagnosis can conflict with treating agitation symptoms | Barrier | ||
Difficulty coordinating timing for intervention among a group of residents (E.g. reluctance to participate in non-pharmacological activities) | Barrier | |||
Advancement in dementia results in frequent changes in non-pharmacological treatment plan needed | Barrier | |||
Loss of personal traits or skills after administering medication for agitation | Barrier | |||
Behavioural Regulation | Overuse of restraints | Barrier | ||
Having non-pharmacological options available such as verbal de-escalation, wait and re-approach, and redirection can be critical for acute or severe agitation | Facilitator | |||
Agitation symptoms are too severe (e.g. safety concerns) limiting non-pharmacological interventions but permitting pharmacological interventions | Barrier/ Facilitator | |||
Using chemical restraints (i.e. medications) because agitation symptoms do not respond to other interventions | Facilitator | |||
Acute/severe agitation can warrant emergency services | Barrier | |||
Challenges in physically administering medication (e.g.; medication administration can be traumatizing for a person with dementia) | Barrier | |||
Comorbid neuropsychiatric diagnosis can conflict with treating agitation symptoms | Barrier | |||
Poor response or worsening of behaviour when medications were used | Barrier | |||
Reliance on medications | Barrier | |||
Adverse side effects of medications | Barrier | |||
Use of Medication because it is convenient | Barrier | |||
Not all types of agitation are responsive to medications | Barrier | |||
Routine monitoring of non-pharmacological approaches | Facilitator | |||
Routine monitoring of medications | Facilitator | |||
Positive outcomes from non-pharmacological treatments for agitation | Facilitator | |||
Use of medication because it helps address agitated behaviours related to dementia | Facilitator | |||
IM administration route eases ability to administer medication | Facilitator | |||
Using documentation to monitor interventions | Facilitator | |||
Some residents do respond well to medications for agitation and/or aggression | Facilitator | |||
Ensuring plans are in place to reassess residents to potentially deprescribe medication | Facilitator | |||
Physical | Physical Skills | - | - | |
Opportunity | Social | Social influences | Drug shortages and availability can be a barrier to the use of some medications | Barrier |
Challenges in identifying side effects from the drugs | Barrier | |||
Challenges in monitoring medications (i.e. no monitoring of medications) | Barrier | |||
Lack of non-pharmacological interventions available for agitation or aggression | Barrier | |||
Difficulty coordinating timing for intervention among a group of residents (E.g. reluctance to participate in non-pharmacological activities) | Barrier | |||
Advancement in dementia results in frequent changes in non-pharmacological treatment plan needed | Barrier | |||
Easy to access prescriptions for agitation medications | Barrier/Facilitator | |||
Use of Medication Because it is convenient | Barrier | |||
Staff pressures on physicians to move to medication sooner | Barrier | |||
Resources are available that support the use of non-pharmacological interventions (e.g. geriatric mental health) | Facilitator | |||
Physical | Environmental Context and Resources | Drug shortages and availability can be a barrier to the use of some medications | Barrier | |
Challenges in identifying side effects from the drugs | Barrier | |||
Challenges in monitoring medications (i.e. no monitoring of medications) | Barrier | |||
Challenges in physically administering medication (e.g.; medication administration can be traumatizing for a person with dementia) | Barrier | |||
Lack of non-pharmacological interventions available for agitation or aggression | Barrier | |||
Difficulty coordinating timing for intervention among a group of residents (E.g. reluctance to participate in non-pharmacological activities) | Barrier | |||
Advancement in dementia results in frequent changes in non-pharmacological treatment plan needed | Barrier | |||
Use of Medication because it is convenient | Barrier | |||
Not all types of agitation are responsive to medications | Barrier | |||
Easy to access prescriptions for agitation medications | Barrier/Facilitator | |||
Lack of sensory experience non-pharmacological approaches | Barrier | |||
Intentional use of non-pharmacological treatment strategies | Facilitator | |||
No regular guidelines to use restraints for agitated patients | Facilitator | |||
Takes time to acquire consent for a mechanical restraint | Barrier | |||
Staff pressures on physicians to move to medication sooner | Barrier | |||
Resources are available that support the use of non-pharmacological interventions (e.g. geriatric mental health) | Facilitator | |||
Motivation | Reflective | Social/Professional Role and Identity | Lack of education among friend and family caregivers on drug approaches for agitation and aggression | Barrier |
Having familiar and developing trust with healthcare providers each time to administer non-pharmacological support for residents | Facilitator | |||
Although doctors prescribe, the whole interdisciplinary team reports on the effectiveness of treatments | Facilitator | |||
Takes time to acquire consent for a mechanical restraint | Barrier | |||
Staff are afraid to use non-pharmacological interventions | Barrier | |||
Non-pharmacological interventions are only administered by nursing staff, not physicians, thus barriers to use are not known by physicians | Barrier | |||
Staff pressures on physicians to move to medication sooner | Barrier | |||
Families or caregivers may not want medications used for the resident | Barrier | |||
Beliefs about capabilities | Interactions with disease, drugs and foods can be barriers to using medication (biological mechanisms) | Barrier | ||
Severity of agitation can be a barrier to the use of some medications | Barrier | |||
Challenges in identifying side effects from the drugs | Barrier | |||
Challenges in monitoring medications (i.e. no monitoring of medications) | Barrier | |||
Choosing non-pharmacological approaches as first line | Facilitator | |||
Ensuring staff have the competence and training to administer non-pharmacological treatment approaches | Facilitator | |||
Staff are afraid to use non-pharmacological interventions | Barrier | |||
Optimism | Seeing the patient improve with medication (E.g. making patients more content) | Facilitator | ||
Positive outcomes from non-pharmacological treatments for agitation | Facilitator | |||
Choosing non-pharmacological approaches as first line | Facilitator | |||
Treatment for agitation depends on the confidence and education of staff to administer non-pharmacological interventions | Facilitator | |||
Some residents do respond well to medications for agitation and/or aggression | Facilitator | |||
Beliefs about Consequences | Agitation symptoms are too severe (e.g. safety concerns) limiting non-pharmacological interventions but permitting pharmacological interventions | Barrier/Facilitator | ||
Using chemical restraints (i.e. medications) because agitation symptoms do not respond to other interventions | Facilitator | |||
Acute/severe agitation can warrant emergency services | Barrier | |||
Poor response or worsening of behaviour when medications were used | Barrier | |||
Reliance on medications | Barrier | |||
Risk of using non-pharmacological approach (e.g. behaviour does not improve) | Barrier | |||
Adverse side effects of medications | Barrier | |||
Needing to use trial and error to choose non-pharmacological approach | Barrier | |||
Seeing the patient improve with medication (E.g. making patients more content) | Facilitator | |||
Positive outcomes from non-pharmacological treatments for agitation | Facilitator | |||
Choosing non-pharmacological approaches as first line | Facilitator | |||
Specifically assessing basic needs as first line non-pharmacological treatment | Facilitator | |||
Use of medication because it helps address agitated behaviours related to dementia | Facilitator | |||
Inconsistent monitoring of interventions | Barrier | |||
Ensuring plans are in place to reassess residents to potentially deprescribe medication | Facilitator | |||
Intentions | Agitation symptoms are too severe (e.g. safety concerns) limiting non-pharmacological interventions but permitting pharmacological interventions | Barrier/Facilitator | ||
Using chemical restraints (i.e. medications) because agitation symptoms do not respond to other interventions | Facilitator | |||
Acute/severe agitation can warrant emergency services | Barrier | |||
Needing to use trial and error to choose non-pharmacological approach | Barrier | |||
Lack of sensory experience non-pharmacological approaches | Barrier | |||
Routine monitoring of non-pharmacological approaches | Facilitator | |||
Routine monitoring of medications | Facilitator | |||
Seeing the patient improve with medication (E.g. making patients more content) | Facilitator | |||
Specifically assessing basic needs as first line non-pharmacological treatment | Facilitator | |||
No regular guidelines to use restraints for agitated patients | Facilitator | |||
IM administration route eases ability to administer medication | Facilitator | |||
Some residents do respond well to medications for agitation and/or aggression | Facilitator | |||
Challenges in monitoring medications (i.e. no monitoring of medications) | Barrier | |||
Best treatment approach is dependent on the person (drug vs. non-drug) | Facilitator | |||
Goals | Agitation symptoms are too severe (e.g. safety concerns) limiting non-pharmacological interventions but permitting pharmacological interventions | Barrier/Facilitator | ||
Using chemical restraints (i.e. medications) because agitation symptoms do not respond to other interventions | Facilitator | |||
Needing to use trial and error to choose non-pharmacological approach | Barrier | |||
Lack of sensory experience non-pharmacological approaches | Barrier | |||
Routine monitoring of non-pharmacological approaches | Facilitator | |||
Routine monitoring of medications | Facilitator | |||
Seeing the patient improve with medication (E.g. making patients more content) | Facilitator | |||
Specifically assessing basic needs as first line non-pharmacological treatment | Facilitator | |||
No regular guidelines to use restraints for agitated patients | Facilitator | |||
IM administration route eases ability to administer medication | Facilitator | |||
Best treatment approach is dependent on the person (drug vs. non-drug) | Facilitator | |||
Automatic | Reinforcement | Overuse of restraints | Barrier | |
Having non-pharmacological options available such as verbal de-escalation, wait and re-approach, and redirection can be critical for acute or severe agitation | Facilitator | |||
Routine monitoring of non-pharmacological approaches | Facilitator | |||
Routine monitoring of medications | Facilitator | |||
Having familiar and developing trust with healthcare providers each time to administer non-pharmacological support for residents | Facilitator | |||
Inconsistent monitoring of interventions | Barrier | |||
Using documentation to monitor interventions | Facilitator | |||
Challenges in monitoring medications (i.e. no monitoring of medications) | Barrier | |||
Ensuring plans are in place to reassess residents to potentially deprescribe medication | Facilitator | |||
Emotion | Challenges in physically administering medication (e.g.,; medication administration can be traumatizing for a person with dementia) | Barrier | ||
Comorbid neuropsychiatric diagnosis can conflict with treating agitation symptoms | Barrier | |||
Loss of personal traits or skills after administering medication for agitation | Barrier | |||
Not all types of agitation are responsive to medications | Barrier |
Barriers and facilitators to care at detection and diagnosis of agitation and/or aggression
“Well, the advantage is, it actually outlines the signs and symptoms […] so that it's readily available and reproducible […] and somebody who's unskilled can actually use a lot of these tools.” (Participant 3)
“[T]he whole process of diagnosis took about three years, and the cognitive neurologist was seeing us every six months, and she would test him every time with different mental tests…” (Participant 1)
“The hyperactive [resident] usually attracts the attention of everybody because they're distressed, yelling, screaming, fidgeting, wandering, moving, so they're active, whereas the hypoactive – that's where people can be missed” (Participant 3).
Barriers and facilitators to coordination and management of care of agitation and/or aggression
“[W]e do have our interdisciplinary team that regularly debates and we discuss each resident several times a year, and then more so if needs arise. And so it's anywhere from HCA to physio, TRT, social work, dietary, the entire interdisciplinary team.” (Participant 10)
“So there was one LPN [licensed practical nurse], and three healthcare aides for 30 patients with dementia. It wasn't enough.” (Participant 1)
Barriers and facilitators to treatment for mild/moderate agitation and/or aggression
“And so how [medications are] actually prescribed is, it becomes the doctor's orders, ultimately, but the doctor does rely on feedback from the nursing staff as well on what's been effective or not.” (Participant 9)
“Challenges in administration. Challenges if there is not enough monitoring to see the effects of these drugs. Challenges in explaining to the caregivers what to look for in terms of side effects or other effects from the drugs.” (Participant 6)
“They use different activities - recreational activities. […] So they would try to redirect him with activities.” (Participant 1)
“I think the only thing is that [non-pharmacological treatments are] actually not used [that] often. The default is drugs, […] because drugs are the easiest. Given the staffing shortage, it seems to be the default.” (Participant 6)
Barriers and facilitators to treatment for acute/severe agitation and/or aggression
“We need something to work quickly because somebody else will get hurt if we don't act sooner.” (Participant 8)
“When a person is in that extreme agitation [...] you've determined that this is the immediate course of action [...] to get Haldol [or] Seroquel, whatever, into that person.” (Participant 10)